Privacy Policy

This Privacy Policy explains how King Maker Casino handles personal information when you visit the website, create or use an account, contact support, or take part in online gaming services. It also explains the choices available to players in Australia, including how to request access, correction or deletion of personal information and how to withdraw consent to marketing communications.

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About this Privacy Policy

King Maker Casino respects the privacy of players and aims to handle personal information responsibly. Personal information means information that identifies you, or information that can reasonably be connected with you. The information handled may depend on how you use the website, the services you choose, the checks required for your account and the preferences you set.

Quick links

This policy applies to information collected through the King Maker Casino website, account features, customer support channels and related online services. It should be read together with any applicable terms, responsible gaming information and notices displayed on the website. Where a separate notice explains a particular collection or use of information, that notice may provide further detail.

By using the website, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, you will be given an appropriate choice. You may change some choices later, although withdrawing consent does not always affect processing that is permitted or required for other reasons.

Information that may be collected

An online casino typically needs several types of information to provide account and gaming services. The information collected from you, created through your use of the website or received from service providers may include the following:

Account details, such as your name, date of birth, residential details, username, password and contact information.
Identity and verification information, including copies or details from identity documents, information about age and identity checks, and other information needed to confirm that an account is being used by the right person.
Payment and transaction records, such as deposit and withdrawal details, transaction history, payment method information, account activity and records needed to reconcile payments. Complete card details may be handled by a payment provider rather than stored directly by the website.
Gaming and account activity, including login records, preferences, requests, messages, responsible gaming settings, promotions you view or use, and information about how you interact with the services.
Device and technical information, such as IP address, browser type, operating system, language, approximate location, device identifiers, network information, time of access and error or diagnostic records.
Cookie and similar technology information, including identifiers, session data, pages visited, settings and information used to remember choices or understand website performance.
Information you provide to customer support, including the content of enquiries, documents or other material supplied to help resolve an account, payment, verification or gaming issue.

Please provide accurate and current information when creating or maintaining an account. If information is incomplete, inaccurate or outdated, this may affect the ability to provide services, complete verification, process transactions or respond to a request. Do not provide information about another person unless you are authorised to do so.

How information is used and shared

Personal information is used only for appropriate business, service, security and legal purposes connected with the website. Common purposes include:

Creating, maintaining and administering your account.
Providing gaming, payment, account and customer support services.
Confirming identity, age, eligibility and account ownership.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Processing deposits, withdrawals, refunds and other account transactions.
Understanding website use, improving features, troubleshooting faults and keeping services reliable.
Managing responsible gaming tools, account restrictions and support where relevant.
Sending service messages, account notices, security alerts and other communications needed to administer your account.
Sending marketing communications where permitted and where you have provided the required consent or otherwise indicated that you wish to receive them.
Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.

Information may be shared with carefully selected service providers that help operate the website and its services. These may include identity and verification providers, payment processors, technology and hosting providers, security and fraud-prevention services, customer support tools, analytics providers and professional advisers. These providers should receive only information relevant to the service they perform and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected fraud, misuse or security incidents; respond to lawful requests; enforce applicable terms; or support a business change. Information may be processed in Australia or another country by a service provider supporting the website. Appropriate steps are taken to manage information in accordance with applicable privacy requirements.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep you signed in, remember preferences, support security, measure website performance and understand how features are used. Some cookies are necessary for core functions, while others help with analytics, personalisation or communications. Cookie settings may vary between browsers and devices.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work as intended, and preferences may need to be selected again. Information shown through cookie controls or a website notice may provide additional choices where available.

Security

Reasonable technical, administrative and organisational measures are used to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. Security measures may include access controls, authentication processes, monitoring, secure connections and staff or supplier procedures. No online service can guarantee that information will always be completely secure, so players should use a strong, unique password, keep login details private and contact support if they suspect unauthorised account activity.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be retained for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. You can contact privacy support to ask for:

Access to personal information held about you, together with an explanation of how it is being used where appropriate.
Correction of information that is inaccurate, incomplete or out of date.
Deletion of your personal information where it is no longer required or where deletion is otherwise available. Deletion may be limited where information must be kept for legal, security, transaction, dispute or other legitimate record-keeping purposes.
Withdrawal of consent to receive marketing communications. You may also use an unsubscribe option included in a marketing message where one is provided.

To exercise these rights, or to ask a privacy question, email support@kingmakercasino-online.wtf. Please describe your request clearly and provide enough information to help locate the relevant account or records. For security, additional information may be requested to confirm your identity before a request is completed. This helps prevent personal information being disclosed or changed for the wrong person.

A request will be considered and handled within a reasonable timeframe, subject to applicable requirements and any necessary verification. There may be circumstances where access, correction or deletion cannot be completed in full, such as where doing so could affect the rights of another person, compromise security or fraud controls, or conflict with a legal record-keeping obligation. If that occurs, the reason and any available alternative will be explained where appropriate.

Withdrawing marketing consent will not normally stop essential service communications, such as messages about account security, transactions, verification, responsible gaming or changes to important service information. You can still contact support if you need help with account preferences or communications.

Updates and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. Where a change is important, additional notice or a further choice may be provided when appropriate.

If you have a question about this policy, want to make a privacy request or believe your information has been handled incorrectly, please contact support@kingmakercasino-online.wtf. Providing a clear description of the issue will help the privacy support team review it efficiently. Players should avoid sending unnecessary sensitive information in an initial message and should follow any secure instructions provided for identity or document checks.